SmallBizGenius Analysis
RetailMeNot faces criticism for cashback inconsistencies and coupon validity, though some users praise their customer service. Users report issues with missing cashback, expired coupons, and unexpected account fees, contrasting with positive experiences of quick customer service resolutions.
Category Breakdown
Scores based on analysis of 240 recent reviews
Cashback Issues
3.0/10Many users report issues with cashback not tracking, being denied, or taking an excessively long time to be paid out. Several reviewers mention having to repeatedly contact customer service and provide proof of purchase, with some still not receiving their cashback.
42 reviews mention thisCoupon Validity
4.0/10A significant number of reviewers complain that the coupons listed on RetailMeNot are frequently expired or do not work. Users express frustration at wasting time trying to use these invalid coupons.
25 reviews mention thisCustomer Service
7.0/10Customer service experiences are mixed, with some users praising the promptness and helpfulness of the support team, while others describe it as unhelpful and automated. Some reviewers specifically mention positive interactions with named customer service representatives, while others lament the lack of a live chat or phone support option.
28 reviews mention thisAccount Fees and Closures
2.5/10Several reviewers report unexpected account maintenance fees being deducted from their cashback balances, or their accounts being closed without explanation. This leads to feelings of distrust and being scammed.
10 reviews mention thisPros & Cons
What Customers Love
"Your team responded and took care of the problem I had to get my rebates with Lowes. I've been a long time RMN customer and appreciate your prompt responses and handling to my satisfaction."
"Easy to open missing cashback ticket when need be. Based on personal experience, RMN has responded faster than the stated timeframe as always. A+ customer care."
"I have had a wonderful experience using RetailMeNot. The site is easy to use, and I usually find promo codes that actually work. I like how simple it is to search for a specific store and quickly see the available deals."
"Generous cashback and customer support response when needed. Thanks!"
"Payouts are quick. The one time I didn't get the reimbursement, I contacted customer service and the issue was resolved within hours."
Common Complaints
"Never paid out cash back for 4 orders.Retailmenot claims the cash back was activated but they did not get confirmation back from the Merchant(EBay)."
"Terrible. Retailmenot has coupons posted as active but each one I’ve tried says it’s expired on their website I’m trying to purchase from. I tried at least 4 different ones. Do not trust them."
"The 1% cashback for Home Depot just keeps spinning without ever finishing. The only Retailmenot website support is a Chat that only allows a few preset topics and will not let you ask a question or get to chat with a person."
"I have $.45 left from a nice little pot of money. Most of it RetailMeNot gave to themselves. I guess I didn't use the site enough. They took about $5 out as a 'maintenance fee.'"
"They suddenly closed my account saying there was a violation of terms of service, but they never said what the violation actually was."
Common Questions About Crocs
Answers derived from customer review patterns
Is RetailMeNot legit and trustworthy?
Based on the analyzed reviews, RetailMeNot has mixed reviews regarding its legitimacy and trustworthiness. While some users report positive experiences with cashback and working coupons, a significant number of reviewers express concerns about missing cashback, expired coupons, and unexpected account fees. The inconsistent experiences suggest that while RetailMeNot is a legitimate platform, its reliability can be questionable, and users should exercise caution. It may be worth exploring alternative cashback and coupon services with more consistent track records.
Based on 45 reviewsDoes RetailMeNot have good customer service?
RetailMeNot's customer service receives mixed feedback in the reviews. Some users praise the customer service representatives for being prompt, helpful, and effective in resolving issues, particularly with missing cashback. However, other users describe the customer service as unhelpful, automated, and difficult to reach, especially when dealing with complex issues. The lack of a live chat or phone support option is a common complaint, suggesting that the quality of customer service can vary significantly depending on the issue and the representative involved.
Based on 28 reviewsIs RetailMeNot worth it for small business?
For small businesses, RetailMeNot's value is questionable due to the inconsistent cashback and coupon experiences reported by users. The platform's unreliability in tracking cashback and providing valid coupons can lead to frustration and wasted time, which is particularly detrimental for small business owners with limited resources. While some users may find occasional savings, the potential for issues and the need for constant monitoring make it a less attractive option compared to other cashback and coupon services with more consistent performance. Small businesses may want to explore alternatives before committing to RetailMeNot.
Based on 15 reviewsWhat is RetailMeNot's policy on account maintenance fees?
RetailMeNot charges account maintenance fees for accounts that have been inactive for more than one year. These fees are deducted directly from the user's cashback balance, and if the balance is insufficient, the account may be closed. Several reviewers express surprise and frustration at these fees, as they were not clearly communicated or expected. Users should review RetailMeNot's terms of use to understand the specific conditions and amounts related to account maintenance fees.
Based on 7 reviewsLooking for Something Different?
Compare Crocs against 522 similar lifestyle & perks options.
View Alternatives